Customer Relations Specialist (Xpeng Talent Pool) - Contract Role

Join Erajaya, a leading name in Indonesia’s automotive and technology distribution sector, as a Customer Relations Specialist in our exclusive Xpeng Talent Pool. This contract role offers a unique opportunity to engage with premium electric vehicles and cutting-edge technology. Based in Jakarta Raya, you will be part of a dynamic team dedicated to delivering exceptional customer experiences.

As a Customer Relations Specialist, you will play a pivotal role in managing and nurturing customer relationships. Your daily tasks will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will leverage tools like Salesforce and Zendesk to streamline your workflow and provide top-notch support.

At Erajaya, we are committed to innovation and excellence. This role is perfect for professionals with a passion for customer service and a desire to work with the latest in automotive technology.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture customer relationships to ensure high levels of satisfaction.
• Handle customer inquiries and resolve issues promptly and effectively.
• Use Salesforce and Zendesk to streamline customer support processes.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Monitor customer feedback and implement improvements to our services.
• Participate in training and development programs to enhance your skills.
• Maintain accurate records of customer interactions and support activities.
• Contribute to the development of customer service strategies and best practices.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or related roles.
• Proficient in using Salesforce and Zendesk.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the automotive industry is a plus.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait