IT Support Specialist - Freight Forwarding Services

Join PT Port Avant Logistics, a leading provider of freight forwarding and logistics solutions, as an IT Support Specialist. In this dynamic role, you will play a pivotal part in ensuring seamless IT operations to support our global freight services. Based in Jakarta Barat, you'll be at the heart of our operations, providing top-notch IT support to our team of logistics professionals.

As an IT Support Specialist, you'll be responsible for maintaining and troubleshooting our IT infrastructure, ensuring that our systems are running smoothly and efficiently. You'll work closely with our in-house IT team to implement and manage our IT policies and procedures, and you'll provide training and support to our employees to ensure they are using our IT systems effectively.

This is an exciting opportunity to join a growing company and to be part of a team that is committed to providing the best possible service to our clients. If you are a passionate and dedicated IT professional with a strong background in IT support, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to our employees, including troubleshooting hardware and software issues.
• Maintain and update our IT systems, including our network infrastructure, servers, and workstations.
• Implement and manage our IT policies and procedures, ensuring compliance with industry standards and best practices.
• Provide training and support to our employees to ensure they are using our IT systems effectively.
• Monitor and analyze our IT systems to identify and resolve issues before they impact our operations.
• Work closely with our in-house IT team to implement and manage our IT projects and initiatives.
• Ensure the security and integrity of our IT systems, including implementing and managing our backup and disaster recovery procedures.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to our IT systems and processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support, with a strong background in troubleshooting and problem-solving.
• Proficient in using IT support tools and software, including ServiceNow, Jira, and Microsoft Office Suite.
• Strong knowledge of IT infrastructure, including networking, servers, and workstations.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team of professionals.
• Ability to work independently and as part of a team, with a strong sense of initiative and problem-solving skills.
• Familiarity with freight forwarding and logistics operations is a plus.
• Valid IT certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate, are a plus.

🛠️ Keahlian

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